Shipping and Return

OM-SE is shipping to European countries with PostNord / standard ground shipping. Local post service will fulfill the delivery in your country. Rest of world will be shipped with UPS.  

Delivery times are estimates and the usual shipping time is between 1 and 4 weekdays from the day you receive the Order Confirmation from us via email. 

If shipping costs for your purchase apply, these will appear in checkout and in the Order Confirmation and will be charged together with your payment for the products purchased. Free shipping thresholds are applied upon checkout. 

Separate deliveries

If your order consists of multiple products, we reserve the rights to make separate deliveries. Separate deliveries may be necessary if certain goods are delayed or out of stock at the time of ordering. We will ensure you are informed if your order is subject to separate deliveries. You will not be charged with additional delivery costs for separate deliveries. 


Return & Refund Policy

We hope you will be completely satisfied with your order from om-se.com. As a consumer, you may by law regret within 14 days (“the withdrawal period”) from the day you receive the items.

You exercise your right of withdrawal by contacting us within the period of cancellation and, at your own expense, returning the goods to us within 14 days of notifying us that you regret your purchase.

Returned items must be unopened, unused and in its original condition due to health and hygiene reasons.

We reserve the right to refuse refund if items are non-saleable. 

We always recommend that you try a new product on a small area of skin (for example on the hand) before use to see if you get any kind of reaction.

When returning an item, you should make sure that it is securely wrapped. You are responsible for the package/items until received by us.

Keep the receipt from the courier and if applicable the track and trace number. Please be aware that shipping costs will not be covered by OM-SE if you return an item. 

OM-SE will refund the amount of your purchase (a return handling fee of 6€ will be deducted from the refund) once the products have been received and processed by our Customer Service team. 

We do monitor the number of returns made by customers and continued returns will be flagged and may, at our discretion, lead to the closure of your OM-SE account or future orders being refused. If this applies to your account, we will be in touch. 


Duty of inspection and defects 

When you receive your OM-SE package, please ensure to immediately examine the shipment in order to establish any faulty/defective products or incorrect items. 

If your package has been damaged during transportation, we encourage you to not accept the shipment and contact OM-SE customer service right away. 

If you experience any faulty/defective products or incorrect items when you open your package, we also kindly ask you to contact OM-SE customer service right away at customerservice@om-se.com.

When contacting Customer Service, you will be asked to provide to fill out a customer claims form regarding the issue. 

Once our Customer Service team has received and processed the returned faulty/defective product or incorrect item, you will be notified via email. You will receive the refund of the purchase price and all delivery costs within 14 days from receipt of items by OM-SE, and to the same account as originally used for the purchase. 

OM-SE reserves the right to reject complaints on products, which have not been used as intended or handled correctly.

We do not accept complaints if more than 20% of the product has been used. If you have any questions about how faulty/defective products or incorrect items are defined, please contact us 
at customerservice@OM-SE.com. 

Based on 62 reviews
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Works wonders!

This oil works wonders for my sensitive (acne-prone) skin. It leaves my skin feeling deeply nourished and incredibly soft, without ever feeling greasy. After applying it, my skin looks noticeably more radiant and even. You can tell that Omse uses only high-quality ingredients, and it shows in the results.

A game-changer in your cleansing routine!

This Cleansing Oil is the most nourishing cleanser I’ve ever used. Instead of stripping my skin like most cleansers do, it leaves my skin feeling incredibly soft and moisturized. I struggle with sensitive, acne-prone skin, so I'm always on the lookout for calming, organic products—and this one is truly one of a kind. I use it with the linen face cloth, and it removes my makeup in no time. Highly recommend!

Multifunctional, hydrating & soothing!

I'm absolutely in love with this face mist! It's perfect for my sensitive skin and gives an instant boost of hydration. I use it as a toner, and it leaves my skin feeling refreshed and soothed. It also works great as a makeup setting spray, giving my makeup a beautiful, natural glow that lasts all day. Would highly recommend!

Love this mist

Works wonders on my dry skin.

Fantastic!

I have tried many cleansing creams, but this cleansing oil is absolutely fantastic. Even though it is an oil, it doesn't make the skin greasy; instead, it leaves it soft and hydrated.

high recommendation

Face mist is really a multifunctional product, that works very well for me. I would gladly recommend it.

Great product

This oil absorbed quickly, nourishes my skin, it's all I need for my daily skin care.

F
Hydrating Face Mist
Filip Olsson
The best!

OM-SE has been the best routine for my surface dry and acne prone skin. The facial mist feels good as a first hydration. It’s also a quick way to get some extra hydration during the day. Works on top of make up.

F
Renewing Face Oil
Filip Olsson
The best!

I have been using the whole series for a while and it’s the only routine that makes my surface dry and acne prone skin look good and feel calm..

Best skin ever

OM-SE is the best natural skin products i have ver used! my skin is nourished and hydrated all day also great for bed time self care routine and to wake up to plump hydrated skin. I absolutely love these products.

Best skin care products!

Love your products - really great for the skin, no ”layer” like you can feel with other products when you exercise and start sweating . Also love the efficiency with only the oil and spray to mix for a total face routine !

All you need!

I have never been able to keep up with any skin routines but the OM-SE products are a game-changer! All you need in three products! Best ever, highly recommended!!!

Perfect refresher

I’ve been using OM-SE’s products daily. My skin has really improved. The Hydrating Facial Mist is a good base for the oils.

Rengör bra

Rengör bra utan att torka ut huden. Fungerar bra på min känsliga hud.

J
Hydrating Face Mist
Jesper Værn
Effective skincare made easy

I’ve been using OM-SE’s Hydrating Facial Mist daily, along with their Face Cleanser and Face Oil, and it’s become a game-changer in my routine. I really appreciate the clean ingredients and subtle scent. Simple, effective, and perfect for guys who want low-maintenance skincare that works.

J
Discovery Set
Jennie Carlss
Bästa hudvården.

Bästa hudvården man kan använda. Hyn har aldrig varit i bättre skick.

C
Face Cleansing Oil
Coral Ann Downing
Cleansing Oil

Although the oil feels wonderfully luxurious, it does require more i think than just a few drops.

C
Face Cleansing Oil
Carolyn Jessen
Best oil

Best cleaning oil ever

l
Renewing Face Oil
lone lassen
Fantastic renewing oil

I use the anti aging oil, and its just amazing. Moist and easy to use. Also nice to know that its a natural product

C
Hydrating Face Mist
Carolyn Jessen

Love it

L
Discovery Set
L. Verwijs
Full set with balancing oil

These products are amazing. Very pure oils! Good service too !

J
Balancing Face Oil
Jesper Værn
Best skincare out there

OM-SE skincare is an absolute game-changer! The products are of such high quality, leaving your skin feeling refreshed and nourished. I love how the subscription model ensures you never run out – it’s so convenient and stress-free. On top of that, their customer service is exceptional; they are always helpful, responsive, and make you feel truly valued. Highly recommend!

A
Face Cleansing Oil
Astrid Neidel
Great products

I am so happy to find this brand and the amazing products. Simple but so powerful, my skin looks great.

Bäst ansiktvård

För mig är OM-SE det bästa ansiktsvården jag har haft. Älskar att det är helt naturliga ingredienser och att man blandar till lotionen direkt innan det ska på ansiktet. Har stort förtroende för produktion, ingredienser, hantering och bakomliggande filosofi för OM-SE och för Jenny.

U
Renewing Routine
Ursula Kanacher
Surprised

When I first read about the om-se philosophy: 3 steps I was sceptical. After using the try-me-set, I ordered the Renewing Set and put all my skincare stuff aside. I’m really surprised how good this minimalistic skincare works. My skin (I’m 68) is smooth, redness has reduced, no dryness, no irritations. Less is more when using the right products.